Terms of service

Terms of service 

Last Updated: 13 May 2026 

Welcome to https://www.kerasmera.com.au (“we”, “our”, “us”).  By accessing or using our website, you agree to comply with these Terms & Conditions. Please read them carefully.

1. General

  • Kerasmera is a home-based business operating in Melbourne, Victoria, Australia.

  • We reserve the right to update or change these Terms at any time. Updates will be posted on this page.

2. Orders and Payments

  • All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.

  • Payments are processed securely via Stripe, Square, or bank transfer.

  • We do not store full payment card details on our servers.

  • By placing an order, you confirm that all details you provide are accurate and that you have the right to use the payment method provided.

3. Shipping and Delivery

  • Delivery times are estimates and may vary.

  • Kerasmera is not responsible for delays caused by postal services or couriers. 

  • You are responsible for providing accurate shipping information.

4. Returns and Refunds

  • If you receive a faulty product, please contact us within 5 days of delivery. We will assess the matter and do our best to provide a refund, replacement, or solution. Claims received after this period may not be eligible for a refund or exchange.

  • Refunds, or a brand new box of treats/goods are provided at our discretion.

  • Shipping costs for returns are the responsibility of the customer unless otherwise agreed.

5. Website Use

  • You agree to use our website for lawful purposes only.

  • You may not copy, reproduce, or redistribute content from our website without permission.

  • We do not guarantee that the website will be error-free or uninterrupted, but we take reasonable steps to ensure it functions correctly.

6. Intellectual Property

  • All content on this website, including images, text, and logos, is owned by Kerasmera unless otherwise stated.

  • You may not use any content from this website without written permission from Kerasmera.

7. Limitation of Liability 

  • Kerasmera is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or purchase of our products.

  • Our liability for any product or service is limited to the amount paid for that product or service.

8. Governing Law 

These Terms & Conditions are governed by the laws of Victoria, Australia.

  • Any disputes will be subject to the jurisdiction of the courts of Victoria.

9. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: hello@kerasmera.com.au
Website: https://www.kerasmera.com.au
Business Name: Kerasmera
Location: Melbourne, Victoria, Australia